MyAmbulex LLC Privacy Policy

1. INTRODUCTION

MyAmbulex LLC (“we,” “our,” “us”) operates a technology platform connecting individuals needing medical transportation with independent transportation providers. This Privacy Policy explains how we collect, use, protect, and share your information.

2. SMS MESSAGING AND CONSENT

2.1 Opt-In

When you submit a ride request through our booking form or respond to a missed-call follow-up link, you may opt in to receive SMS messages from MyAmbulex by checking the SMS consent box. Consent to receive SMS messages is not a condition of using our service.

2.2 Types of Messages

If you opt in, you will receive transactional SMS messages including:

• Ride booking confirmations
• Driver assignment notifications
• Ride status updates (driver en route, arrived, completed)
• Missed-call follow-ups with a link to submit a ride request

We do not send marketing or promotional SMS messages.

2.3 Message Frequency

Approximately 3–7 messages per ride.

2.4 Message and Data Rates

Message and data rates may apply based on your mobile carrier plan.

2.5 Opt-Out

You can opt out at any time by replying STOP to any message. You will receive a confirmation message and no further SMS will be sent unless you opt in again.

2.6 Help

Reply HELP to any message or contact support@myambulex.com for assistance.

2.7 Privacy of SMS Data

Mobile information, including phone numbers and SMS opt-in status, will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subprocessors (such as Twilio for message delivery) is permitted solely to provide the SMS service.

2.8 Supported Carriers

Carriers are not liable for delayed or undelivered messages.

3. SCOPE AND APPLICABILITY

3.1 Platform Service

This policy applies to our technology platform only. Independent drivers have their own privacy practices for which we are not responsible.

3.2 Medical Information

As a platform facilitating medical transportation, we may handle limited medical information necessary for transportation coordination.

3.3 Legal Compliance

Our practices comply with federal and Georgia privacy laws, including HIPAA where applicable.

4. INFORMATION WE COLLECT

4.1 Account Information

• Name, email address, phone number
• Payment information (processed by third parties)
• Profile information and preferences
• Identity verification documents

4.2 Transportation Information

• Pickup and destination addresses
• Medical transportation requirements and accessibility needs
• Emergency contact information
• Special instructions for drivers

4.3 Location Data

• GPS coordinates during ride booking and execution
• Location history for service improvement
• Route information for completed trips

4.4 Communication Data

• Messages between riders and drivers through Platform
• Customer service communications
• Feedback and reviews

4.5 Usage Analytics

• Platform interaction data
• Feature usage statistics
• Performance metrics
• Device and browser information

4.6 Medical Information (Limited)

• Mobility equipment needs
• Basic accessibility requirements
• General medical transportation needs
• Emergency medical contact information

5. HOW WE USE INFORMATION

5.1 Primary Purposes

• Facilitate medical transportation connections
• Process payments and provide receipts
• Verify user identity and qualifications
• Provide customer support services
• Ensure safety and security of all users

5.2 Platform Improvement

• Analyze usage patterns to improve functionality
• Develop new features and services
• Conduct research and analytics
• Enhance user experience

5.3 Legal and Safety Compliance

• Comply with legal and regulatory requirements
• Investigate safety incidents and violations
• Prevent fraud and unauthorized use
• Protect rights and property

5.4 Communications

• Send service-related notifications via email, SMS/text message, and push notifications
• Provide customer support
• Share important updates and announcements
• Marketing communications (with consent)

6. INFORMATION SHARING AND DISCLOSURE

6.1 We Do Not Sell Personal Information

We do not sell, rent, or trade personal information to third parties for their marketing purposes.

6.2 Service Providers and Partners

• Payment processors (Stripe, PayPal) for transaction processing
• Mapping and GPS services for location functionality
• Email and communication service providers
• Cloud hosting and data storage providers
• Analytics and performance monitoring services

6.3 Independent Drivers

• Contact information necessary for transportation coordination
• Pickup and destination information
• Special transportation requirements
• Emergency contact information when relevant

6.4 Legal Requirements

• When required by law, court order, or legal process
• To protect safety and prevent harm
• To investigate violations of Terms of Service
• In connection with legal proceedings

6.5 Business Transfers

• In case of merger, acquisition, or sale of assets
• Users will receive notice of any such transfer
• Privacy protections will continue under new ownership

6.6 Emergency Situations

• To emergency responders when necessary for safety
• To medical professionals when required for care
• To law enforcement for safety or legal investigations

7. DATA SECURITY AND PROTECTION

7.1 Security Measures

• End-to-end encryption for sensitive communications
• Secure payment processing through certified providers
• Regular security audits and vulnerability assessments
• Access controls limiting employee data access
• Secure data transmission and storage protocols

7.2 Medical Information Protection

• HIPAA-compliant handling of health information where applicable
• Minimal collection of medical data
• Secure storage and limited access to medical information
• Automatic deletion of unnecessary medical data

7.3 Data Retention

• Account information retained while accounts are active
• Transaction records retained for 7 years for tax and legal purposes
• Communications retained for 2 years for quality and safety purposes
• Analytics data aggregated and anonymized for long-term use

8. YOUR PRIVACY RIGHTS

8.1 Access and Download

• Request access to your personal data
• Download a copy of your information
• Review data we have collected about you

8.2 Correction and Updates

• Correct inaccurate information
• Update your profile and preferences
• Modify privacy settings

8.3 Deletion Rights

• Delete your account and associated data
• Request removal of specific information
• Right to be forgotten (subject to legal retention requirements)

8.4 Communication Preferences

• Opt out of marketing communications
• Manage notification settings
• Control how we contact you

8.5 Data Portability

• Request your data in a portable format
• Transfer information to another service
• Export your transportation history

9. DATA RETENTION

9.1 Retention Period

We retain your data for 3 years after account closure or last activity, unless a longer retention period is required by law or for legitimate business purposes.

9.2 Data Deletion

You may request deletion of your account and associated data at any time by contacting us at support@myambulex.com. We will process your request within 30 days, subject to legal retention requirements.

9.3 Backup and Archives

Deleted data may persist in backup systems for up to 90 days, after which it will be permanently removed.

9.4 Legal Retention

Certain data may be retained longer if required by law, regulatory requirements, or for legitimate business purposes such as:

• Tax and financial records (7 years)
• Dispute resolution and legal claims
• Safety and security investigations
• Fraud prevention and detection

10. GEORGIA-SPECIFIC PRIVACY RIGHTS

10.1 Georgia Consumer Privacy

We comply with applicable Georgia privacy laws and regulations.

10.2 Medical Privacy

Georgia medical privacy laws apply to any health information we handle.

10.3 State Law Compliance

Our practices meet all applicable Georgia state privacy requirements.

11. CHILDREN’S PRIVACY

11.1 Age Restrictions

Our Platform is not intended for children under 18. We do not knowingly collect information from minors.

11.2 Parental Consent

If a minor’s information is discovered, we will delete it unless proper parental consent is obtained.

11.3 Medical Transport

Minors may be transported with proper adult supervision and consent.

12. THIRD-PARTY LINKS AND SERVICES

12.1 External Links

Our Platform may contain links to third-party websites with their own privacy practices.

12.2 Independent Drivers

Drivers are independent contractors with their own privacy practices for which we are not responsible.

12.3 Payment Processors

Third-party payment processors have their own privacy policies governing payment information.

13. INTERNATIONAL DATA TRANSFERS

13.1 Domestic Operations

We primarily operate within the United States and store data domestically.

13.2 Service Providers

Some service providers may process data internationally with appropriate safeguards.

13.3 Cross-Border Protection

International transfers include appropriate privacy protections.

14. PRIVACY POLICY UPDATES

14.1 Notification

We will notify users of material changes to this Privacy Policy.

14.2 Effective Date

Updates become effective 30 days after notification unless otherwise specified.

14.3 Continued Use

Continued use of Platform after updates constitutes acceptance of changes.

15. CONTACT INFORMATION

• Data Protection Officer: support@MyAmbulex.com
• General Privacy Questions: support@MyAmbulex.com
• Phone: (888) 874-7209
• Mail: 1441 Woodmont Lane NW, #749, Atlanta, GA 30318
• Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST
• Emergency Privacy Concerns: Available 24/7 through our emergency contact system

16. COMPLIANCE AND CERTIFICATION

16.1 HIPAA Compliance

We maintain HIPAA compliance for any protected health information handled through our Platform.

16.2 Security Certifications

Our systems undergo regular security audits and maintain appropriate security certifications.

16.3 Georgia Law Compliance

All practices comply with applicable Georgia state privacy and medical information laws.